Frequently Asked Questions

Everything you need to know about our digital products, delivery, and payments.

Q1.

How do I receive my digital product after purchasing?

Delivery is instant! As soon as your payment is processed via Lemon Squeezy, an immediate download link will appear on your screen, and a copy will be automatically emailed to you.

Q2.

What payment options do you support?

We accept major Credit & Debit Cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay through our secure Lemon Squeezy checkout.

Q3.

How does your 7-Day Refund Policy work?

We offer a 100% money-back guarantee with our 7-day “No Questions Asked” policy. If you aren’t satisfied, email us within 7 days of purchase for a full refund.

Q4.

Are my payment details safe on your site?

Yes, 100%. All transactions are processed by Lemon Squeezy (Merchant of Record) using bank-grade 256-bit SSL encryption. We never view or store your credit card information.

Q5.

What if I don’t receive my download email?

First, please check your Spam or Junk folder. If it isn’t there, email us at Support@mohcinshop.top with your order details, and we will resend your download link immediately.

Q6.

Can I download my files on a mobile phone or tablet?

Yes! All our digital files (PDFs, eBooks, digital guides) are optimized to download and open seamlessly on iPhones, iPads, Android devices, as well as laptops and desktop computers.

Q7.

Is there a limit on how many times I can download my files?

No. Once you purchase a product, you have lifetime access to your download link. You can save and download your files as many times as you need for personal use.

Q8.

Can I resell or share these files with others?

No. All products are sold strictly under a Personal Use License. Reselling, sub-licensing, or sharing raw files is prohibited under our DMCA policy unless a White-Label License is granted.

Q9.

What file formats are provided with purchases?

Products are delivered in standard digital formats like high-resolution print-ready PDFs, accessible eBook formats, or template access links depending on the product type.

Q10.

Do I need to install any paid software to view or print files?

No paid software is needed! PDFs and digital guides can be opened using any standard web browser, smartphone viewer, or free reader like Adobe Acrobat Reader.

Q11.

How fast does your customer support team reply?

Our customer support desk is available 24/7. We typically respond to all customer emails within 1 hour.

Q12.

Will I receive updates if a product is updated in the future?

Yes! Whenever we update an eBook or digital guide, existing buyers can re-download the latest version using their original download access link without paying extra.

Q13.

What currency will I be charged in at checkout?

All prices are listed in US Dollars ($ USD). Lemon Squeezy will automatically handle any currency conversion if your card is issued in a different currency.

Q14.

How do I print the printable game bundles properly?

For best results, open the printable PDF file on a computer or tablet, select ‘Actual Size’ or ‘100% Scale’ in your printer settings, and print on standard US Letter or A4 paper.

Q15.

How can I apply for a commercial or White-Label License?

If you want to rebrand or use our products for commercial client projects, email us at Support@mohcinshop.top with “White-Label License Request” in the subject line.

Still have questions? We are available 24/7 to assist you.

Contact Customer Support